Frequently Asked Questions
Indian players may face different issues while using Zuplay. Before contacting customer support, it is possible to get acquainted with frequently asked questions. As a rule, most questions can be resolved without contacting support agents.
What is Zuplay?
This is a betting website for Indian users that offers to bet on sports and play casino games.
Is Zuplay legal and safe for Indian players?
Yes, this bookmaker is licensed by the government of Curacao and also complies with all international security standards. Users will have a transparent and fair experience thanks to the certificates and licenses available.
Who can create an account via this bookmaker?
Any person who has reached the age of 18 and is located in India can sign up for the site.
How do I become a player in Zuplay?
To do this, you need to create an account on the official website. Registration involves specifying a phone number and creating a username and password.
Do I need to go through verification?
Yes, for security purposes, each new user must go through verification. This involves providing documents that prove identity, as well as the right to own a payment method.
How many profiles can I have in Zuplay?
According to Zuplay India rules, each user can register only once. Re-creating an account using the same IP address, mobile number, or email will result in blocking.
What services are the most popular in Zuplay India?
What payment methods are available for financial transactions in Zuplay?
Bettors can deposit or withdraw money using cryptocurrencies, UPI, and bank transfers.
What are the transaction limits set in Zuplay?
In order to make a deposit or withdraw funds, bettors will need at least ₹500.
How long does it take to process transactions on the sportsbook’s site?
It depends on the payment method chosen by the player. For example, transactions via UPI can be processed up to 10 minutes, while for a bank transfer, it can take from several hours to several days.
What rewards are available for bettors in Zuplay?
The company rewards all Indian players regardless of their experience. For example, new users can increase their first deposit by 200% if they bet on sports and by 500% if they are casino players. Cashback, free spins, and a loyalty program are also available for regular users.
Can I bet on sports via a mobile device?
Yes, Zuplay has a mobile app that is available for iOS and Android smartphones. The Zuplay mobile app offers the same services, but on the go.
What if I have problems while playing in Zuplay India?
If you encounter technical problems or legal disputes, you can contact the customer support service via email, chat, or hotline. The managers of the help department have the necessary skills to quickly and efficiently solve any problem.
What methods of communication are available in Zuplay?
Users can send their requests via email or live chat at any time of the day or night. Also, you can call the hotline or write a direct message in social media.
What if the Zuplay support department cannot solve the problem?
In this case, the request is forwarded to the company’s management for consideration. If a consensus is not reached, either party can apply to arbitration.